EV Charging policy
- Charging price:
- Apply for AC and DC chargers
- Price/ kWh:
- Vinfast electric vehicles: 2,467
- GSM drivers: 1,233.5
Additional station usage fee:
Additional station usage fee (“idle fee”): Charged when the vehicle stays connected after charging is complete and exceeds the allowed grace period
- Grace period: 10 minutes
- Fee/ minute:
- Over 11 to 60 minutes: 1,000 Rp
- Over 61 to 120 minutes: 1,500 Rp
- Over 121 minutes: 2,000 Rp
- Maximum fee/ session: 600,000 Rp
Effective period: From Jan 2026
This includes Vinfast electric cars, with DC type
TYPES OF EV CHARGERS
V-Green provides a variety of charging solutions to meet the needs of customers in the most convenient way.
Car charging pole – 120kw/ 150kw – DC super fast charging built in Smart AC Socket
DC 120kw/150kw electric car fast charging equipment is the equipment that provides DC electricity, vertical cabinet design, each pole is equipped with 2 Charging port, maximum charging power 120kw/ 150kw, depending on the location of the charging station
Car Charging Pole – DC 60kW / 80kW Super Fast Charging Built-in Smart AC Socket
DC 60kW/80kW Electric Car Fast Charging Equipment is the equipment that provides DC electricity, vertical cabinet design, each pole is equipped with 2 Charging port, maximum charging power 60kW/80kW, depending on the location of the charging station.
Car Charging Pole - 30kW - DC Super Fast Charging Built-in Smart AC Socket
DC 30kW/40kW Electric Car Fast Charging Equipment is a DC power supply device, with a vertical or wall-mounted cabinet design, each pillar is equipped with 1 charging port, maximum charging capacity of 30kW/40kW, depending on the location Charging station
Car Charging Pole - 20kW - DC Super Fast Charging Built-in Smart AC Socket 20kW
DC Super Fast Charging Built-in Smart AC Socket 20kW DC Electric Car Fast Charging Equipment is a single power supply device dimension, vertical or wall-mounted cabinet design, each post is equipped with 1 charging port, maximum charging power 20kW, depen
YOU ASK V-GREEN ANSWER
Customers using V-Green public charging stations can make payments directly at VinFast Showrooms/Distributors or online via the VinFast App, following the payment schedule below:
Customers are required to pay all charging fees and additional service fees for public EV charging sessions on a monthly basis, no later than the 14th of the following month for all fees incurred in the previous month, to avoid charging restrictions at V-Green public stations.
>>>Customers are encouraged to explore the Charging Station Network for the best service experience.
V-Green does not set a specific parking duration at public charging stations. However, to promote courteous charging habits and ensure convenient access for all users, customers who remain parked for more than 10 minutes after the charging session is completed will incur an additional service fee.
This policy does not apply to e-scooter charging or AC car chargers. Customers are encouraged to take note to avoid unnecessary extra charges.
Customers can search for charging stations on the vehicle's central control screen (MHU), VinFast application and VinFast Website - https://vinfastauto.com.
- On the MHU screen on the vehicle:
+ Step 1: Touch "Search".
+ Step 2: Click to select the charging station POI.
+ Step 3: The list of charging stations is displayed, click to select the appropriate station.
+ Step 4: Information and locations of available VinFast charging stations appear.
+ Step 5: Click to display routes.
+ Step 6: Touch to navigate and move according to the instructions.
- On the VinFast application:
+ Step 1: Log in to the VinFast application, click on the "Map" icon.
+ Step 2: Select the "Charging station" icon, the application will list available stations close to the customer's vehicle.
+ Step 3: Customers choose the charging station with the closest and most suitable space.
+ Step 4: Customers click to select the charging station to see information about the number of charging stations, free or paid parking information, distance, access time and use the directions feature if needed.
- On the Website - https://vinfastauto.com.
+ Step 1: Access the VinFast Website and select the 3-striped bar icon on the right side of the screen.
+ Step 2: Click "Find Showroom & Charging Station".
+ Step 3: Select the type of "Electric car charging station", then select the area of the Province/City and District/County that the Customer wants to search.
+ Step 4: Select the charging station the Customer wants to go to and click the "Directions" icon to lead the way to the station.
- Green LED: Charger is available, ready to charge.
- Blue LED: Charger is in use.
- Red LED or no light: Charger is not available.
Currently, the battery charging service at the V-Green charging station system only applies to customers using VinFast electric vehicles.
Therefore, electric vehicles of other brands will not be able to use the charging service at V-Green stations.
Customers can pay for electric car charging bills in the following ways:
1. Pay directly at VinFast Service Points using payment methods accepted by the service points.
2. Pay online via the VinFast app. Steps to pay for charging fees online via the VinFast app are as follows:
Step 1: Log in to the app, select the “VinFast ID” icon in the top left corner.
Step 2: Select “List of bills”.
Step 3: Select “Unpaid bills” then select “Pay all”.
Step 4: Select a payment account, then click “Confirm”.
Step 5: Enter the password of the VinFast app.
Step 6: Enter the corresponding OTP/security code of the Bank.
Step 7: Receive a notification message after successful payment.
The additional incurred service fee rates at V-Green charging stations are as follows, applied from January 2026:
- From minute 1 to minute 10: free of charge
- From minute 11 to 60: IDR Rp. 1.000/minute
- From minute 61 to 120: IDR Rp. 1.500/minute
- From minute 121 onward: IDR Rp. 2.000/minute
(*) The maximum additional incurred service fee per session shall not exceed IDR Rp. 600.000.
Example:
If a VinFast electric car completes its charging session at 7:00 and the customer unplugs at 7:20, no additional service fee will be charged between 7:00 and 7:10 (10-minute grace period). From 7:11 to 7:20, an additional service fee for 10 minutes will be applied.
Customers are advised to unplug and move their vehicles promptly to avoid unnecessary additional charges.
In case additional incurred service fees apply, customers are required to settle the total outstanding amount on a postpaid basis by the 14th of the following month to avoid being restricted from using V-Green charging stations.
